Shipping Policy

At IX&DAO Official, we strive to provide our customers with a seamless and efficient shipping experience. We understand the importance of receiving your order in a timely manner, and we are committed to delivering your products as quickly as possible.

Shipping Methods:

We offer various shipping methods to cater to your needs. Our standard shipping option ensures reliable delivery within 5-7 business days. For those who require their items sooner, we also offer expedited shipping, which guarantees delivery within 2-3 business days. Please note that the availability of expedited shipping may vary depending on your location.

International Shipping:

We are proud to offer worldwide shipping, allowing customers from around the globe to enjoy our high-quality automatic mechanical watches. Whether you are located in the United States, Europe, Asia, or any other part of the world, we will ensure that your order reaches you safely and efficiently.

Shipping Costs:

Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method selected. During the checkout process, you will be able to view the shipping costs associated with your specific order. We strive to provide competitive shipping rates while ensuring the safe and secure delivery of your products.

Order Processing Time:

Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. However, during peak periods or promotional events, there may be a slight delay in processing time. Rest assured, we are committed to getting your order to you as quickly as possible.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your shipment and estimate the expected delivery date. Simply click on the provided tracking link to access real-time updates on the whereabouts of your package.

Shipping Restrictions:

While we strive to offer worldwide shipping, there may be certain countries or regions where we are unable to deliver due to legal restrictions or logistical challenges. If you encounter any issues during the checkout process, please contact our customer support team, and we will do our best to assist you.

CUSTOMS, TAXES, DUTIES AND FEES
●Prices displayed on the website are in US Dollars. ( Excluding any Import Duties / Custom / VAT Charges etc. )
●Some countries may have Import duties, VAT taxes, Custom fees, brokerage fees, extra local carrier charges or other charges etc. issued by recipient’s local government or agents. Any such charges have to be taken care by the recipient because it goes to recipient countries development and welfare programs.
●Since duties and taxes differ from country to country so we are unable to provide estimation on same, we suggest you to contact your local customs office / agents for further information.

IMPORTANT NOTES: Shipping Fees and taxes will not be refunded for the packages that are refused due to Any Duties/Taxes at the recipient end.

Customer Satisfaction:

At IX&DAO Official, customer satisfaction is our top priority. If you have any questions or concerns regarding your shipment, please don't hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.

Thank you for choosing IX&DAO Official. We appreciate your trust in our brand and look forward to serving you with the highest level of professionalism and efficiency.